Refund Policy

Refunds

For any returns please contact us on our email info@deals-shoptuck.com before returning an item so we can help you the best way possible.

For any returns please contact us for the address.

Our policy lasts 30 days after arrival. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • 1.0 - If you are to drop them and they break, we cannot offer you any exchange or refund.
  • 1.1 - After the order has been shipped it is not possible to cancel the order.
  • 1.2 - In the event that the product arrives damaged or are not functioning, contact us directly on info@deals-shoptuck.com.
  • 1.3 -You are subject to a fee if the package is being returned due to incorrect address.

You must receive a authorisation number by emailing info@deals-shoptuck.com before a return or exchange can be initiated.

 

If return of item is necessary it is the customer who pay for the shipping (With Tracking).

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The process after we have received the return takes approximately 3-5 days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please be aware, in order for a return to be valid, you must email us on info@deals-shoptuck.com to start the returns procedure before posting anything out to us. However, if you do not contact us on info@deals-shoptuck.com regarding your return, then your return is not valid. All return requests are approved according to the returns policy specified above.

You may return most items in a new and unused condition. Items should be returned in the original packaging.  If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. There will be a cost for the return which will be deducted from the amount you purchased the product for. Cost may vary depending on the product.  

If your order has arrived damaged, please email info@deals-shoptuck.com within 24 hours of it being delivered to you. The team will take you through the process.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

We accept video or picture evidence of faulty goods for quicker refunds or exchanges.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@deals-shoptuck.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged within 30 days. If you need to exchange it for the same item, send us an email at info@deals-shoptuck.com


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email us info@deals-shoptuck.com

If the item is faulty or damaged, Shoptuck will cover all shipping costs for the item to be returned back to the warehouse for a replacement. Otherwise the customer is responsible for returning the item. Please contact us before returning an item.

There will be a cost for the return which will be deducted from the amount you purchased the product for. Cost may vary depending on the product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.